Where Is My Order Reply
Looks up an order's real status and tracking, then drafts a short, honest reply to the customer.
Support Not yet verified
Customer Quick Look
/customer Pulls one customer's history into a support-ready card: orders, spend, last purchase, open issues, tags.
Add opens your Shopify admin with the skill prefilled; review it there and click Add. If nothing appears, use Copy and follow the steps below.
Personalize before you add
Values come from your store profile when set. Leave a field blank to keep the placeholder and fill it in Sidekick.
The skill
Suggested shortcut:/customer Give me a quick look at customer [CUSTOMER EMAIL]. ## Steps 1. Find the customer. If several match, list them with email and order count and ask which one. 2. Pull: total orders, lifetime spend, first and last order dates, average order value, most bought products, any refunds or chargebacks, current tags, notes, marketing consent, and whether any order is unfulfilled or has a pending return. 3. Rank them against the store: top 10% by spend, typical, or new. ## Output A card of at most 10 short lines. Lead with the one thing a support agent should know (open order, recent refund, VIP status). No recommendations. Do not edit the customer record in this skill.
How to add it to Sidekick
- Click Add to Sidekick above. Your Shopify admin opens with the skill ready to review. Click Add. Done.
- If the button does nothing in your store: click Copy skill, open Sidekick in your admin, type
/, choose Create new skill, name the shortcutcustomer, paste the text as the instructions, and save. - To run it, type
/customerin Sidekick. Sidekick keeps up to 25 skills; manage yours from the skills menu.
What you get
Everything you need before answering a customer, on one screen, in the order that matters for support.
When to use it
Before replying to any support message, and when a customer calls.
Variations
- “Also draft a two-line reply acknowledging their last order” pairs with
/wismo-reply.
Limits
Conversations in Shopify Inbox or your helpdesk are not included; only order and customer data.
Related skills
VIP Customer Segment
Finds your top customers by spend and order count, shows the numbers, and creates a saved VIP segment after approval.
Customers Not yet verified
High-Risk Orders Check
Lists unfulfilled orders with medium or high fraud risk and the reasons, with a suggested action per order.
Orders Not yet verified