Customer Quick Look
Pulls one customer's history into a support-ready card: orders, spend, last purchase, open issues, tags.
Customers Not yet verified
Where Is My Order Reply
/wismo Looks up an order's real status and tracking, then drafts a short, honest reply to the customer.
Add opens your Shopify admin with the skill prefilled; review it there and click Add. If nothing appears, use Copy and follow the steps below.
Personalize before you add
Values come from your store profile when set. Leave a field blank to keep the placeholder and fill it in Sidekick.
The skill
Suggested shortcut:/wismo Draft a reply to a "where is my order" question for [ORDER NUMBER], in a [BRAND TONE] voice. ## Steps 1. Find the order. Pull: order date, payment status, fulfillment status, carrier and tracking number, last tracking event and date if available, the shipping method's stated delivery window from shipping settings, and any customer notes. 2. Decide the situation: not yet shipped and within the promised window; not yet shipped and late; shipped and in transit; shipped and stalled more than 5 days without a scan; delivered. 3. Write a reply of 3 to 6 sentences that states the facts, gives the tracking link if there is one, gives a specific next date or step, and for late or stalled orders offers one concrete remedy for me to approve (reship, refund shipping, or check with the carrier). 4. Show the reply and, for late or stalled cases, the remedy question. ## Output The order facts as three short lines, then the draft reply. Do not promise a delivery date the carrier has not given. Do not send the reply or change the order.
How to add it to Sidekick
- Click Add to Sidekick above. Your Shopify admin opens with the skill ready to review. Click Add. Done.
- If the button does nothing in your store: click Copy skill, open Sidekick in your admin, type
/, choose Create new skill, name the shortcutwismo, paste the text as the instructions, and save. - To run it, type
/wismoin Sidekick. Sidekick keeps up to 25 skills; manage yours from the skills menu.
What you get
A reply written from the order’s real status, with the right tone for the situation, in seconds.
When to use it
Every shipping status question. Pair with /customer for context on the person asking.
Variations
- “Also add a line offering [discount code] if the order is more than 5 days late”.
Limits
Tracking detail depends on the carrier. Orders fulfilled by a 3PL may lag in status.
Related skills
Unfulfilled Orders Older Than 3 Days
Lists paid orders still unfulfilled after 3 days, grouped by likely cause, so nothing slips.
Orders Not yet verified
Inbox FAQ Answers
Writes instant answers for the 8 most common customer questions using your real policies, ready for Shopify Inbox.
Support Not yet verified