MerchantSkill /skills by Pixelspiece Pixelspiece
Drafts Easy All plans Not yet verified on a live store

Inbox FAQ Answers

/inbox-faq  Writes instant answers for the 8 most common customer questions using your real policies, ready for Shopify Inbox.

Add to Sidekick

Add opens your Shopify admin with the skill prefilled; review it there and click Add. If nothing appears, use Copy and follow the steps below.

The skill

Suggested shortcut: /inbox-faq 
Write instant answers for Shopify Inbox.

## Steps
1. Read the store's shipping policy, returns policy, and shipping rates by zone. Read the top 5 products' descriptions.
2. Write answers for these questions, each 2 to 4 sentences, plain and friendly, quoting real numbers: How long does delivery take? How much is shipping? Do you ship to [my country]? Can I return or exchange? Where is my order? Do you offer discounts? Are items in stock? How do I contact a person?
3. Where the policy does not answer, write "[CONFIRM: …]" so I can fill it in.
4. Format each as a question title and an answer, ready to paste into Inbox instant answers.

## Output
Eight question-and-answer pairs, then a list of any [CONFIRM] gaps.

Do not promise delivery dates or refunds that the policies do not state. Do not update Inbox settings yourself.
How to add it to Sidekick
  1. Click Add to Sidekick above. Your Shopify admin opens with the skill ready to review. Click Add. Done.
  2. If the button does nothing in your store: click Copy skill, open Sidekick in your admin, type /, choose Create new skill, name the shortcut inbox-faq, paste the text as the instructions, and save.
  3. To run it, type /inbox-faq in Sidekick. Sidekick keeps up to 25 skills; manage yours from the skills menu.

What you get

Eight answers that match your policies word for word, so chat replies stop contradicting your returns page.

When to use it

When setting up Inbox, and after any policy change.

Variations

  • “Also write versions for the [language] market”.
  • “Add two answers about [product type] care”.

Limits

Sidekick drafts the text; you paste it into Inbox. It cannot see past conversations to learn which questions really come up.

Status: Written for Sidekick but not yet run on a live store. Results may need a second prompt. Time saved: about 1 hour.

Author: MerchantSkill · License: CC0, no attribution needed · Updated: 19 Sept 2026 · Raw markdown

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