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Returns Policy Draft

/returns-policy  Drafts a plain-language returns and refund policy from your settings and the rules you set, ready to publish in Settings › Policies.

Add to Sidekick

Add opens your Shopify admin with the skill prefilled; review it there and click Add. If nothing appears, use Copy and follow the steps below.

Personalize before you add

Values come from your store profile when set. Leave a field blank to keep the placeholder and fill it in Sidekick.

The skill

Suggested shortcut: /returns-policy
Draft a returns and refund policy with a [RETURN WINDOW] day window for a store selling mainly in [REGION].

## Steps
1. Read the current returns policy if any, the return rules in settings, product types (flag anything commonly non-returnable: personalised, perishable, hygiene items), and whether the store uses Shopify's self-serve returns.
2. Write the policy in plain language under these headings: Return window; What can be returned; What cannot; How to start a return; Refunds (method and timing); Exchanges; Return shipping costs; Damaged or wrong items; Contact.
3. Keep each section to 2 to 4 sentences. Use the store's own rules; where a rule is missing, propose a common default and mark it "[CONFIRM]".
4. Show the draft and note that consumer law in [REGION] may set minimums. Ask for approval. Only after a clear yes, update the returns policy in settings.

## Output
The draft policy, the [CONFIRM] list, a one-line legal note, then "Publish this to the policy page?"

Do not state legal advice. Do not publish without approval.
How to add it to Sidekick
  1. Click Add to Sidekick above. Your Shopify admin opens with the skill ready to review. Click Add. Done.
  2. If the button does nothing in your store: click Copy skill, open Sidekick in your admin, type /, choose Create new skill, name the shortcut returns-policy, paste the text as the instructions, and save.
  3. To run it, type /returns-policy in Sidekick. Sidekick keeps up to 25 skills; manage yours from the skills menu.

What you get

A readable policy built from your real rules, with gaps marked, published to the policy page only when you approve.

When to use it

New stores, policy changes, and before peak season when return questions spike.

Variations

  • “Write a short version for the product page” to reuse in FAQs.

Limits

Consumer law varies by country. Have a professional check the draft if you sell internationally.

Status: Written for Sidekick but not yet run on a live store. Results may need a second prompt. Time saved: about 45 min.

Author: MerchantSkill · License: CC0, no attribution needed · Updated: 19 Sept 2026 · Raw markdown

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