---
name: inbox-faq
description: >-
  Writes instant-answer replies for the most common pre-sale and post-sale questions using the store's actual shipping, returns and product data, formatted for Shopify Inbox. Use when the user asks to set up Inbox instant answers, FAQ replies, canned responses, or chat auto-replies.
---

# Inbox FAQ Answers

Write instant answers for Shopify Inbox.

## Steps
1. Read the store's shipping policy, returns policy, and shipping rates by zone. Read the top 5 products' descriptions.
2. Write answers for these questions, each 2 to 4 sentences, plain and friendly, quoting real numbers: How long does delivery take? How much is shipping? Do you ship to [my country]? Can I return or exchange? Where is my order? Do you offer discounts? Are items in stock? How do I contact a person?
3. Where the policy does not answer, write "[CONFIRM: …]" so I can fill it in.
4. Format each as a question title and an answer, ready to paste into Inbox instant answers.

## Output
Eight question-and-answer pairs, then a list of any [CONFIRM] gaps.

Do not promise delivery dates or refunds that the policies do not state. Do not update Inbox settings yourself.