---
name: wismo
description: >-
  Looks up one order's fulfillment status, tracking and delivery estimate and drafts a customer reply that states exactly what is known. Use when a customer asks where their order is, or the user needs to reply to a shipping status question.
---

# Where Is My Order Reply

Draft a reply to a "where is my order" question for [ORDER NUMBER], in a [BRAND TONE] voice.

## Steps
1. Find the order. Pull: order date, payment status, fulfillment status, carrier and tracking number, last tracking event and date if available, the shipping method's stated delivery window from shipping settings, and any customer notes.
2. Decide the situation: not yet shipped and within the promised window; not yet shipped and late; shipped and in transit; shipped and stalled more than 5 days without a scan; delivered.
3. Write a reply of 3 to 6 sentences that states the facts, gives the tracking link if there is one, gives a specific next date or step, and for late or stalled orders offers one concrete remedy for me to approve (reship, refund shipping, or check with the carrier).
4. Show the reply and, for late or stalled cases, the remedy question.

## Output
The order facts as three short lines, then the draft reply.

Do not promise a delivery date the carrier has not given. Do not send the reply or change the order.