Lapsed Customers Segment
Finds customers who bought before but not in the last 90 days, sizes the group, and creates a saved segment for win-back.
Customers Not yet verified
VIP Customer Segment
/vip-segment Finds your top customers by spend and order count, shows the numbers, and creates a saved VIP segment after approval.
Add opens your Shopify admin with the skill prefilled; review it there and click Add. If nothing appears, use Copy and follow the steps below.
Personalize before you add
Values come from your store profile when set. Leave a field blank to keep the placeholder and fill it in Sidekick.
The skill
Suggested shortcut:/vip-segment Build a VIP customer segment in [CURRENCY]. ## Steps 1. Pull average order value for the last 12 months. Set the VIP threshold at [VIP SPEND] and state the number you will use. 2. Count customers with lifetime spend at or above the threshold, or with 3 or more orders in the last 12 months. Report how many customers qualify and what share of the last 12 months' revenue they produced. 3. If the group is under 2% or over 15% of customers with orders, propose a better threshold and show the numbers again. 4. Show the segment definition in plain words. Ask for approval. Only after a clear yes, create a saved segment named "VIP" with that definition, without tagging or emailing anyone. ## Output Three lines of numbers, the definition, then "Create the VIP segment?" Do not tag customers or send anything in this skill. Exclude staff and test orders if they can be identified by email domain or tag.
How to add it to Sidekick
- Click Add to Sidekick above. Your Shopify admin opens with the skill ready to review. Click Add. Done.
- If the button does nothing in your store: click Copy skill, open Sidekick in your admin, type
/, choose Create new skill, name the shortcutvip-segment, paste the text as the instructions, and save. - To run it, type
/vip-segmentin Sidekick. Sidekick keeps up to 25 skills; manage yours from the skills menu.
What you get
A VIP segment sized sensibly for your store, with the revenue share that justifies treating them differently. Use it for early access, thank-you notes and BFCM previews.
When to use it
Before any loyalty push, early-access sale or win-back campaign. Re-run quarterly.
Variations
- “Also create a ‘VIP lapsed’ segment for VIPs with no order in 120 days”.
- “Use a Flow to tag them automatically” pairs with
/flow-vip-tag.
Limits
Spend from POS and online is combined; if you only want online VIPs, say so. Email engagement data from your email tool is not visible.
Related skills
First-Time Buyers Segment
Builds a segment of customers with exactly one order in the last 30 days, the group most likely to buy again with a nudge.
Customers Not yet verified
Flow: Tag VIPs at a Spend Threshold
Builds a Shopify Flow that tags a customer 'vip' the moment their lifetime spend passes your threshold.
Flow Not yet verified
Win-Back Email
Drafts a win-back email for lapsed customers that mentions what they used to buy and what is new since, without inventing a discount.
Email Not yet verified