Lapsed Customers Segment
Finds customers who bought before but not in the last 90 days, sizes the group, and creates a saved segment for win-back.
Customers Not yet verified
First-Time Buyers Segment
/first-timers Builds a segment of customers with exactly one order in the last 30 days, the group most likely to buy again with a nudge.
Add opens your Shopify admin with the skill prefilled; review it there and click Add. If nothing appears, use Copy and follow the steps below.
The skill
Suggested shortcut:/first-timers Build a first-time buyers segment. ## Steps 1. Count customers with exactly one order, placed in the last 30 days. Report the count and the most common first product. 2. Report the store's second-purchase rate: of customers whose first order was 60 to 90 days ago, what share have ordered again. 3. Show the segment definition in plain words. Ask for approval. Only after a clear yes, create a saved segment named "First order last 30d". ## Output Two numbers with one line of context each, the definition, then "Create the segment?" Do not email or tag anyone in this skill.
How to add it to Sidekick
- Click Add to Sidekick above. Your Shopify admin opens with the skill ready to review. Click Add. Done.
- If the button does nothing in your store: click Copy skill, open Sidekick in your admin, type
/, choose Create new skill, name the shortcutfirst-timers, paste the text as the instructions, and save. - To run it, type
/first-timersin Sidekick. Sidekick keeps up to 25 skills; manage yours from the skills menu.
What you get
The audience for a second-purchase nudge, and the number that tells you whether the nudge is working: your second-purchase rate.
When to use it
When setting up a post-purchase email or a “welcome back” offer.
Variations
- “Also create ‘First order 31 to 60 days ago, no second order’” for a later nudge.
Limits
Second-purchase rate is computed from Shopify orders only; subscriptions billed through an app may count as separate orders.
Related skills
VIP Customer Segment
Finds your top customers by spend and order count, shows the numbers, and creates a saved VIP segment after approval.
Customers Not yet verified
Flow: Follow-Up After Delivery
Builds a Flow that waits a few days after delivery, then tags the order so your email tool or Shopify Email can send a review or reorder nudge.
Flow Not yet verified