Customers and retention
Segments, follow-ups and win-backs. Build the VIP and lapsed segments, automate the tagging, and draft the emails that bring people back.
For: Stores with repeat-purchase potential · updated 19 Sept 2026
8 of 25 Sidekick slots
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VIP Customer Segment
Finds your top customers by spend and order count, shows the numbers, and creates a saved VIP segment after approval.
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Lapsed Customers Segment
Finds customers who bought before but not in the last 90 days, sizes the group, and creates a saved segment for win-back.
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First-Time Buyers Segment
Builds a segment of customers with exactly one order in the last 30 days, the group most likely to buy again with a nudge.
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Flow: Tag VIPs at a Spend Threshold
Builds a Shopify Flow that tags a customer 'vip' the moment their lifetime spend passes your threshold.
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Flow: Follow-Up After Delivery
Builds a Flow that waits a few days after delivery, then tags the order so your email tool or Shopify Email can send a review or reorder nudge.
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Win-Back Email
Drafts a win-back email for lapsed customers that mentions what they used to buy and what is new since, without inventing a discount.
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Shopify Email Campaign Draft
Drafts a complete Shopify Email campaign for a goal: subject, preview text, body, product picks and CTA, saved as a draft.
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Customer Quick Look
Pulls one customer's history into a support-ready card: orders, spend, last purchase, open issues, tags.
Add opens your Shopify admin one skill at a time. Personalize a skill first on its own page if it has placeholders.