---
name: customer
description: >-
  Summarizes one customer's orders, spend, last purchase, refunds, tags and notes into a short card for support or sales. Use when the user asks about a specific customer, wants a customer's order history, or needs context before replying to them.
---

# Customer Quick Look

Give me a quick look at customer [CUSTOMER EMAIL].

## Steps
1. Find the customer. If several match, list them with email and order count and ask which one.
2. Pull: total orders, lifetime spend, first and last order dates, average order value, most bought products, any refunds or chargebacks, current tags, notes, marketing consent, and whether any order is unfulfilled or has a pending return.
3. Rank them against the store: top 10% by spend, typical, or new.

## Output
A card of at most 10 short lines. Lead with the one thing a support agent should know (open order, recent refund, VIP status). No recommendations.

Do not edit the customer record in this skill.